How customer-centric are B2B companies?
A variety of research studies confirmed that customer centricity has a significant impact on corporate success (e.g., Harvard, McKinsey, University of St.Gallen, Walker).
People analytics: Five examples from corporate practice
Artificial intelligence and data collection are becoming increasingly important. It is time for people analytics to show the value it can bring to the business. Every company is ...
Do lawyers know what their customers want?
Recently I read the following headline by a partner of a New York law firm: “For Heaven’s Sake, Do NOT Ask Clients What they Want!!!” This was a complete waste of time: ...
Are you looking to boost sales? The composition of the team makes all the difference.
In discussions with customers, it is important to act quickly and in a needs-oriented manner. But how do we deal with all our different stakeholders and their respective needs in ...
Sustainability (ESG) as a driver for new ecosystems in the legal market?
The economy is on the move, and companies are constantly facing new legal challenges. They have to laboriously fish around for the relevant pieces of legal advice from various ...
Sustainable leadership begins with good self-leadership
Before you can lead others well, you must learn to lead yourself well by caring sustainably for your own needs and resources. Only a leader who knows his or her limits can lead a ...