Beauty is in the eye of the beholder!

It is intriguing to see how lawyers answer the question: “Why should clients come to you instead of retaining one of your competitors?” Something like 80% of them say nothing ...

Hourly fees and alternative forms of remuneration for lawyers – it’s not either/or!

On 30 October 2019, 60 legal experts met at the fully booked “The future of the legal market” conference to deal with the topic of “Hourly fees – a dinosaur?” The ...
Businessman Shaking Hands In Front Of Mallet

Is LegalTech transforming legal services?

We read almost every day about FinTech changing the finance sector, BioTech changing the way medicine and pharmaceuticals operate, RegTech reshaping audit and regulatory ...

Lawyers as bespoke tailors

The third station on our foray through the most important issues surrounding “client focus” in a law firm is bespoke tailoring. This is about developing solutions for clients.

Client segmentation in the law business

As a rule, lawyers assume that their clients’ requirements and expectations elude standardisation. They believe that each client has to be treated individually in every respect: ...
Kundenzufriedenheit

The client, the unknown entity – understanding client requirements

The second article in my series "Client orientation in law firms" deals with the expectations of our clients. Studies show that not only the legal quality of our services plays a ...