Beauty is in the eye of the beholder!
It is intriguing to see how lawyers answer the question: “Why should clients come to you instead of retaining one of your competitors?” Something like 80% of them say nothing ...
How to
Hourly fees and alternative forms of remuneration for lawyers – it’s not either/or!
On 30 October 2019, 60 legal experts met at the fully booked “The future of the legal market” conference to deal with the topic of “Hourly fees – a dinosaur?” The ...
Design Thinking for Complex Problem-Solving
The Design Thinking method promises creative and innovative solutions for solving complex problems. What is behind this term and how does this approach work? Jennifer Hehn and Dr.
Rethinking Recruitment
We all know that the shortage of skilled professionals is slowly but surely becoming acute. The media have been reporting about this for years. But Dr. Simon Wey, Chief Economist ...
Lawyers as bespoke tailors
The third station on our foray through the most important issues surrounding “client focus” in a law firm is bespoke tailoring. This is about developing solutions for clients.
Client segmentation in the law business
As a rule, lawyers assume that their clients’ requirements and expectations elude standardisation. They believe that each client has to be treated individually in every respect: ...