Customer focus – the basics of customer care in law firms
Every law firm would assert that its focus is on its clients. If we put this claim to an acid test, it often turns out to be pretty hollow. More likely, clients are the means for ...
Effective compliance is contingent on the knowledge of the applicable rules. But is that all?
Prof. Dr. Bruno Mascello speaks about the successful implementation of compliance. But what exactly does this mean? What do we have to bear in mind, and how do I communicate the ...
Women’s Perspective on Leadership and Career Growth
Obstacles on the career path and how to overcome them successfully; this was the focus of the Women's Event at the Executive School of HSG. In presentations by well-known female ...
The role of technology in the business model of law firms
At present, law firms are being inundated with offers of “innovative” software. There are advertisements of tools intended to revolutionise document automation, document ...
2nd Conference on the Future of Legal Services, 16-17 April 2019
The 2nd Conference on the Future of Legal Services kicked off on Tuesday 16 April 2019. Experts from academia and practice met at the University of Miami School of Law in the ...
“Women hold up half the sky” – Developments since the first Women’s Strike
Prof. Dr. Gudrun Sander, 30 years at the HSG, 30 years of work for equality – here in a personal interview. She has already achieved much at the University of St.Gallen and is ...